fendi188 Account & Payment FAQ
Users ask questions across several common areas: how account registration and verification work, what deposit and withdrawal options are available (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet), how our game categories operate, and how we handle account security and response times.
This page answers the questions we receive most often about setting up an account, funding it, using our sportsbook and live-dealer offerings, and managing your account safely. Most queries are resolved here; for issues not covered below, you can contact our support team directly.
For detailed information about account terms, betting rules, and settlement timing, please visit our [[terms]] page. Account security, data protection practices, and jurisdiction restrictions are set out in our [[legal notice]]. We recommend reading both documents before placing your first bet.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking / local payment / online payment / e-wallet / mobile banking / local payment
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
Account and registration
During registration, you provide your full legal name, date of birth, email address, and mobile number. You also create a username and password. We ask for your residential address (including city — whether Jakarta, Surabaya, Bandung, or elsewhere across Indonesia) and confirm your jurisdiction eligibility. After initial registration, you proceed to KYC verification, where you upload a valid government ID (KTP or passport) and proof of address. This information is required by local regulatory standards and allows us to process deposits and manage your account safely.
Account opening has three phases. First, you register with basic details (name, email, mobile, address, username, password). Second, you complete KYC verification by uploading your ID and proof of address; this typically takes 1–2 hours during business hours. Third, you fund your account using one of our payment methods — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or virtual account transfers from mobile banking, local payment, online payment, or e-wallet. Once your first deposit clears, your account is fully active and you can access all game categories and live markets.
Promotion codes are entered during your first deposit. In the deposit form, there is a field labelled "Promotion Code" or "Bonus Code". Paste or type the code before confirming your transaction. The promotion is applied immediately once your deposit is processed. If you do not have a code and wish to enquire about current offers, contact our support team; they can advise on eligibility based on your location and account status.
Payments and transactions
If your deposit does not complete — whether via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer — the funds return to your original payment method within 24–48 hours. Your account balance does not change. If funds do not return after two business days, check the deposit history in your account (under Account > Transactions) and contact our support team with your transaction ID. For withdrawals that fail, the funds are returned to your account balance immediately, and you can retry using a different method or contact support for assistance.
fendi188 charges no deposit fees across any payment method — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers. Your full amount is credited to your account. Withdrawal fees depend on your method: e-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) are fee-free; local payment transfers are fee-free; virtual account withdrawals to online payment, e-wallet, mobile banking, or local payment typically incur a small processing fee (our welcome offer–10,000) deducted from your withdrawal amount. Exact fees are displayed in the withdrawal form before you confirm.
Withdrawal timing varies by method. E-wallet withdrawals (online payment, e-wallet, mobile banking, local payment, online payment) typically arrive within subject to verification. e-wallet transfers settle within 1–2 hours. Bank transfers to mobile banking, local payment, online payment, or e-wallet take 1–4 hours during business hours; transfers initiated on holidays (such as Idul Fitri or Imlek) may settle the next business day. Your withdrawal status is visible in Account > Transactions. If a withdrawal exceeds stated windows, contact support with your transaction reference.
Yes. You can deposit using any of our available payment methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) on each transaction; you are not locked to a single method. For withdrawals, you can request payment to the same method used for your most recent deposit, or contact support to use an alternative method. All payment methods remain available to you as long as your account is active and verified.
Games and betting
fendi188 operates across four core categories. Sportsbook covers football (Liga 1, Premier League, Champions League), badminton, and MotoGP, with odds updated live. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger streamed from professional studios with real dealers and multi-camera feeds. Slot games range from popular titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category settles within the timeframe specified in the bet terms.
Settlement timing depends on the event type. Football bets on Liga 1 and international matches settle within subject to verification of full-time. Badminton matches settle shortly after the final point. Live-dealer games settle immediately when the outcome is determined. Slot games and esports markets settle according to the rules shown before you place your bet. If there is a delay (for example, due to a protest or technical review), we notify you in your account. Unsettled bets remain visible under Account > Open Bets.
Minimum and maximum bets vary by game and market. Sportsbook bets typically start at our welcome offer with maximums between our welcome offer and our welcome offer depending on the match and odds. Live-dealer games usually offer minimums from our welcome offer and maximums up to our welcome offer per hand. Slot games may have lower minimums. Exact limits are shown in each market before you place your bet. VIP or high-volume players may receive adjusted limits; contact support to discuss your account tier.
Security and account care
Your personal and financial information is encrypted end-to-end using industry-standard TLS (SSL) protocols. We store data on secure servers located in compliant jurisdictions. KYC documents (ID, proof of address) are scanned and stored separately from account credentials. We do not share your data with third parties except as required by law or to process payments through our partners. For full details on data retention, access rights, and how we handle a data request, please review our [[legal notice]] page.
Our support team responds to queries within 2–4 hours during standard business hours (09:00–21:00 Indonesia time, Monday to Sunday). Urgent account issues (suspected fraud, locked accounts, payment failures) are escalated and typically addressed within 1 hour. Outside business hours, your message is queued and handled in order of receipt on the next business day. You can track your query status in Account > Support. For time-sensitive issues, include "URGENT" in your subject line.
On the login page, select "Forgot Password". Enter your registered email address. We send you a reset link; check your inbox and spam folder. The link is valid for subject to verification. Click it, create a new password, and confirm. You can then log in. If you do not receive an email within subject to verification, verify that the email address matches your registration, or contact support. Do not share your password reset link with anyone — it grants full access to your account.
fendi188 services are available only in jurisdictions where local law permits. Your account eligibility is determined by your registered address during KYC verification. If you relocate, you must notify our support team; access may be suspended pending address verification. Attempting to access fendi188 from a restricted jurisdiction or using a VPN to circumvent jurisdiction blocks violates our terms. If you have questions about service availability in your location, contact support with your details.